Why isn't TFL paying my claims?

Nine times out of ten, the problem is DEERS.

Walk through this checklist:

1. Log into milConnect with your DS Logon.
2. Go to My Profile → Medical.
3. Confirm both Medicare Part A and Part B effective dates are listed.
4. If either is missing, contact DMDC (1-800-538-9552) or visit a local ID card office with your Medicare card.

Other common causes:

• The provider isn't enrolled with Medicare (TFL won't pay if Medicare didn't).
• The service isn't TRICARE-covered (a rare overlap gap).
• The claim was filed for an MTF (which doesn't bill TFL).

For specific claim questions, call WPS at 1-866-773-0404 — they administer TFL claims.